Contact Center Transformation Featured Article
Dialogic Announces Network Fuel to Solve Daunting Challenge Faced by Network Operators
February 26, 2013
By Anshu Shrivastava, TMCnet Contributor
Dialogic (News - Alert) has announced that it is expanding commitment to the development of solutions that energize service providers’ networks, enabling them to offer a dynamic customer experience that includes video, voice, data – and the next technology.
“Network Fuel is Dialogic’s innovative new attitude toward solving the most daunting challenge faced by today’s network operators: executing advanced services using the resources and technology they currently have,” said Andrew Goldberg, senior vice president of marketing and strategy at Dialogic.
Touted as a “unique approach,” Network Fuel is based on the assumption that technologies and services must improve the capabilities of existing networks. It enables service providers and application developers to benefit from the media-rich experience that subscribers demand as well as maximize investments and create a competitive edge.
Goldberg said that the key to helping the company’s customers realize untapped potential is through the commitment to revitalize any part of their network and transform it into a service delivery machine.
To the key five market segments, the company intends to apply its Network Fuel approach. These segments include any-to-any networking, contact center transformation, unified communications for service providers, application enablement and network congestion.
In addition to connecting different networks and value-added services (VAS) platforms as part of any-to-any networking, the company also ensures that media-rich communications flow uninterrupted between service providers, application developers and their end-users.
Company officials said that with the help of Dialogic, contact center operators can integrate multi-modal, media-rich communications in a secure and optimized way. Also, the company helps service providers by providing a wide range of VAS such as hosted IP-PBX (News - Alert) via PC and mobile, video calling, advanced messaging and more.
The company has been encouraging application developers to develop and monetize VAS such as messaging, SMS, video calling, ringtones, lawful intercept and location-based services, according to company officials.
Moreover, the company is targeting costly and inefficient network links, delivering video, voice and data capacity gains of up to 500 percent at a fraction of the cost of new network capacity, said company officials.
Edited by Rich Steeves
Learn More About Our Contact Center
Featured White Papers
- Delivering Optimized Experiences To Today's Customers
- Beyond IVR: Leveraging Speech and Natural Language in Multichannel Communication
- IVR Virtualization: Transforming the Value of IVR
- Customer Care in a Mobile World: Customer Care in a Mobile World: Considerations for a Mobile Care Strategy whitepaper from Septembe...
Featured Case Studies
Featured Data Sheets
- Contact Center Transformation Solutions
- West Interactive's Contact Center Core
- West Social Engagement Solution
- West's Mobile Solutions
- West's Alerts and Notifications
- Hosted Contact Center
- Cloud-Based IVR
- On-Premise IVR
- Mobile Solutions
- Social Media Solutions
- Enterprise Feedback Management