Contact Center Transformation
As a global leader for delivering enterprise contact center transformation for more than 20 years, West Interactive's relentless innovation of global, multichannel customer care solutions has made us the partner of choice for many of the world's most trusted brands. We align with your business and operational needs to help transform your customer care and engage your customers in new ways that work for your business.
Are you ready to embark on the journey? Visit us on the Web at www.westinteractive.com today to begin your transformation.
Contact Center Transformation Featured Articles
Avtex Now a Sitecore Solutions Partner
Recently, Avtex, a provider of integrated customer interaction solutions, entered into a strategic partnership with Sitecore, a developer of customer experience management software.
Going Beyond Customer Satisfaction: Transforming the Contact Center by Understanding Customers' Emotions
Is your service quality satisfactory? Do you believe that it's "good enough?" For consumers of a few decades ago, this might have been adequate. Those days are gone, however. Consumers have more choice than ever, and customer loyalty is becoming a thing of the past. According to some studies, about three quarters of customers would be perfectly willing to do business with a company's competitors, even if they are happy with the first company's business.
Teligent, a part of the Teligent Telecom Group, announced it has been selected by BT to extend the functionality of BT's Recorded Information Delivery Equipment (RIDE) call termination platform.
One of the top goals of any high quality customer support center today is customer engagement. This means using technologies, people and processes to build a two-way relationship in such a way that it impresses customers, prompts them to interact, makes it easy for them to get answers and retains them as customers for life, turning them into brand ambassadors, or net promoters.
Customers today are becoming more demanding and every business is forced to adopt smart ways that will help them meet the rising customer expectations. Customer service is the key to any successful business. Linguistics can be a vital component for such demands.
Contact Center Transformation Industry News
Hear case studies from Affinity Water, Northern Powergrid, Vitens, Electricity North West and RWE npower at SMi's 3rd Social Media in the Utilities Sector Conference12/9/2013
Answers Launches Shopper Answers™ to Enable Brands to Engage Directly with Customers on their Favorite Shopping Sites12/9/2013
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Featured White Papers
- Delivering Optimized Experiences To Today's Customers
- Beyond IVR: Leveraging Speech and Natural Language in Multichannel Communication
- IVR Virtualization: Transforming the Value of IVR
- Customer Care in a Mobile World: Customer Care in a Mobile World: Considerations for a Mobile Care Strategy whitepaper from Septembe...
Featured Case Studies
Featured Data Sheets
- Contact Center Transformation Solutions
- West Interactive's Contact Center Core
- West Social Engagement Solution
- West's Mobile Solutions
- West's Alerts and Notifications
- Hosted Contact Center
- Cloud-Based IVR
- On-Premise IVR
- Mobile Solutions
- Social Media Solutions
- Enterprise Feedback Management