Contact Center Transformation
As a global leader for delivering enterprise contact center transformation for more than 20 years, West Interactive's relentless innovation of global, multichannel customer care solutions has made us the partner of choice for many of the world's most trusted brands. We align with your business and operational needs to help transform your customer care and engage your customers in new ways that work for your business.
Are you ready to embark on the journey? Visit us on the Web at www.westinteractive.com today to begin your transformation.
Contact Center Transformation Featured Articles
Have you embraced the social customer? If not, you could be missing out on key opportunities to spread the word about the great things you have going on. Likewise, an inability to embrace this tech-savvy customer means you're missing key channels over which to connect, build loyalty and improve brand perception.
In an effort to better help organizations of all sizes reduce operating costs and improve performance, profitability, and the customer experience, eg solutions, a back office optimization software company, has announced a strategic partnership with Intradiem to offer a blended font and back office optimization solution.
In the contact center, if you understand that building a great customer experience is critical, you're more aware than many organizations. It's true, however, that no company can begin to build an exceptional customer experience if its front-line contact center agents are not fully engaged with their work.
TantaComm Integrates with Aspect - TantaComm Manage Suite Powered by Aspect Workforce Management
The global workforce management market is expected to grow from $313M in 2013 to $403M in 2018. Workforce tools and solutions are getting more attention with several organizations, especially contact centers.
According to the American Customer Satisfaction Index (ACSI), both Comcast and Time Warner Cable have truly rotten customer service ratings, often dropping below 60 percent in previous years.
Contact Center Transformation Industry News
SAP Offers Deep Sales, Service and Marketing Intelligence for Better Customer Engagement in the Cloud3/11/2014
Learn More About Our Contact Center
Featured White Papers
- Delivering Optimized Experiences To Today's Customers
- Beyond IVR: Leveraging Speech and Natural Language in Multichannel Communication
- IVR Virtualization: Transforming the Value of IVR
- Customer Care in a Mobile World: Customer Care in a Mobile World: Considerations for a Mobile Care Strategy whitepaper from Septembe...
Featured Case Studies
Featured Data Sheets
- Contact Center Transformation Solutions
- West Interactive's Contact Center Core
- West Social Engagement Solution
- West's Mobile Solutions
- West's Alerts and Notifications
- Hosted Contact Center
- Cloud-Based IVR
- On-Premise IVR
- Mobile Solutions
- Social Media Solutions
- Enterprise Feedback Management