Contact Center Transformation
As a global leader for delivering enterprise contact center transformation for more than 20 years, West Interactive's relentless innovation of global, multichannel customer care solutions has made us the partner of choice for many of the world's most trusted brands. We align with your business and operational needs to help transform your customer care and engage your customers in new ways that work for your business.
Are you ready to embark on the journey? Visit us on the Web at www.westinteractive.com today to begin your transformation.
Contact Center Transformation Featured Articles
What is the call center executive thinking about today? That's a topic that those who sell call center materials are likely thinking about just as hard-potentially even more so-than the call center executives themselves. But a recent set of graphs that emerged as part of a larger study are about to make those topics a lot easier to consider, as the graphs in question show just what's on the minds of call center executives.
How successful is your customer support? If you answered, "great," you probably didn't really understand the question. If you answered, "It could use work," you're getting closer. If you answered "I'm not really sure," you are probably being realistic.
Retailers in the United Kingdom shifted their marketing tactics during the recent global economic crisis, emphasizing deals when shoppers started looking for bargains to stretch their budgets.
Have you embraced the social customer? If not, you could be missing out on key opportunities to spread the word about the great things you have going on. Likewise, an inability to embrace this tech-savvy customer means you're missing key channels over which to connect, build loyalty and improve brand perception.
In an effort to better help organizations of all sizes reduce operating costs and improve performance, profitability, and the customer experience, eg solutions, a back office optimization software company, has announced a strategic partnership with Intradiem to offer a blended font and back office optimization solution.
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Featured White Papers
- Delivering Optimized Experiences To Today's Customers
- Beyond IVR: Leveraging Speech and Natural Language in Multichannel Communication
- IVR Virtualization: Transforming the Value of IVR
- Customer Care in a Mobile World: Customer Care in a Mobile World: Considerations for a Mobile Care Strategy whitepaper from Septembe...
Featured Case Studies
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- West Interactive's Contact Center Core
- West Social Engagement Solution
- West's Mobile Solutions
- West's Alerts and Notifications
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- On-Premise IVR
- Mobile Solutions
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