Contact Center Transformation
As a global leader for delivering enterprise contact center transformation for more than 20 years, West Interactive's relentless innovation of global, multichannel customer care solutions has made us the partner of choice for many of the world's most trusted brands. We align with your business and operational needs to help transform your customer care and engage your customers in new ways that work for your business.
Are you ready to embark on the journey? Visit us on the Web at www.westinteractive.com today to begin your transformation.
Contact Center Transformation Featured Articles
International Data Corporation (IDC) recently weighed in on the state of the worldwide customer care business process outsourcing (BPO) market so far this year with its latest MarketScape report, assessing vendors in this space. The report identifies a handful of vendors - West Corporation, Aegis, IBM, and Teleperformance - as leaders in the market for 2013.
One size does not fit all when it comes to customer service.
The Do It Yourself (DIY) trend has taken off in recent years as consumers everywhere are seeking not only to save money, but create new and innovative ways of doing things at home. In some cases, it works out well and the consumer is proud of the accomplishments. In others, professionals have to be brought in to fix the damage.
Nemertes Research, a research-advisory firm that specializes in analyzing and quantifying the business value of emerging technologies, has identified five trends that are defining the evolution of customer experience management.
Ask any writing teacher and they'll probably tell you that there are no truly new stories left to tell, just different variations on common core themes. This lesson is one that translates into business, too: When the Six Sigma process became popular in the mid-1990s, those who subscribed to the total quality management (TQM) approach were quick to point out that Six Sigma wasn't exactly new, just different.
Contact Center Transformation Industry News
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Featured White Papers
- Delivering Optimized Experiences To Today's Customers
- Beyond IVR: Leveraging Speech and Natural Language in Multichannel Communication
- IVR Virtualization: Transforming the Value of IVR
- Customer Care in a Mobile World: Customer Care in a Mobile World: Considerations for a Mobile Care Strategy whitepaper from Septembe...
Featured Case Studies
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- Contact Center Transformation Solutions
- West Interactive's Contact Center Core
- West Social Engagement Solution
- West's Mobile Solutions
- West's Alerts and Notifications
- Hosted Contact Center
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- On-Premise IVR
- Mobile Solutions
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