Contact Center Transformation
As a global leader for delivering enterprise contact center transformation for more than 20 years, West Interactive's relentless innovation of global, multichannel customer care solutions has made us the partner of choice for many of the world's most trusted brands. We align with your business and operational needs to help transform your customer care and engage your customers in new ways that work for your business.
Are you ready to embark on the journey? Visit us on the Web at www.westinteractive.com today to begin your transformation.
Contact Center Transformation Featured Articles
What is the call center executive thinking about today? That's a topic that those who sell call center materials are likely thinking about just as hard-potentially even more so-than the call center executives themselves. But a recent set of graphs that emerged as part of a larger study are about to make those topics a lot easier to consider, as the graphs in question show just what's on the minds of call center executives.
How successful is your customer support? If you answered, "great," you probably didn't really understand the question. If you answered, "It could use work," you're getting closer. If you answered "I'm not really sure," you are probably being realistic.
Retailers in the United Kingdom shifted their marketing tactics during the recent global economic crisis, emphasizing deals when shoppers started looking for bargains to stretch their budgets.
Have you embraced the social customer? If not, you could be missing out on key opportunities to spread the word about the great things you have going on. Likewise, an inability to embrace this tech-savvy customer means you're missing key channels over which to connect, build loyalty and improve brand perception.
In an effort to better help organizations of all sizes reduce operating costs and improve performance, profitability, and the customer experience, eg solutions, a back office optimization software company, has announced a strategic partnership with Intradiem to offer a blended font and back office optimization solution.
Contact Center Transformation Industry News
Leading Customer Engagement Practitioners and Industry Experts to Convene in San Francisco for Connect 2014 Conference7/24/2014
Neotys Launches Integration With Perfecto Mobile's MobileCloud Platform to Deliver Real Device Metrics Under Load7/24/2014
Eptica accelerates growth in Q2 with largest ever quarterly revenues; Software company positioned as sole European vendor in Gartner Magic Quadrant for CRM Customer Engagement Center during successful Q2 20147/24/2014
Marcus Theatres® Magical Movie Rewards™ Program Enrolls Half a Million Members in Less Than Four Months7/23/2014
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Featured White Papers
- Delivering Optimized Experiences To Today's Customers
- Beyond IVR: Leveraging Speech and Natural Language in Multichannel Communication
- IVR Virtualization: Transforming the Value of IVR
- Customer Care in a Mobile World: Customer Care in a Mobile World: Considerations for a Mobile Care Strategy whitepaper from Septembe...
Featured Case Studies
Featured Data Sheets
- Contact Center Transformation Solutions
- West Interactive's Contact Center Core
- West Social Engagement Solution
- West's Mobile Solutions
- West's Alerts and Notifications
- Hosted Contact Center
- Cloud-Based IVR
- On-Premise IVR
- Mobile Solutions
- Social Media Solutions
- Enterprise Feedback Management