Contact Center Transformation Featured Article
West Positioned in Leaders Quadrant by Gartner
December 20, 2012
By Raju Shanbhag, TMCnet Contributor
A company’s communications infrastructure must make use of the cloud in today’s demanding business environment.
And the companies that provide these facilities get due recognition. West Corporation has recently announced that Gartner, Inc. has positioned the company in the Leaders Quadrant of its “Magic Quadrant for Unified Communications (News - Alert)-as-a-Service (UCaaS), North America.”
West Corporation provides a complete unified communications platform which consists of network management, enterprise voice, conference and collaboration, messaging and presence, and client applications integration solutions. The company seeks agility in supplying UCaaS solutions and the ability to rapidly introduce new products to market.
West provides best-in-breed telephony and conferencing cloud infrastructure, along with proprietary and partner collaboration and messaging tools.
With a suite of cloud-based, on-demand services, VoiceMaxx allows an enterprise to change and shape their use of communications technology. This consists of complete PBX functionality, state-of-the-art enterprise and personal call management tools, and major edge UC features.
“West considers its positioning in the Leaders Quadrant by Gartner (News - Alert) confirmation of our vision, and a result of our operational and service excellence,” said Todd Strubbe, president of West’s Unified Communications business segment. “Our placement demonstrates that we are achieving what we set out to accomplish and differentiating ourselves from the competition. It is gratifying to be acknowledged as a market leader and justifies West’s ongoing commitment to transform the ways in which businesses communicate.”
Recently, West IP Communications (News - Alert), a subsidiary of West Corporation and provider of cloud-based communication applications and services, upgraded its ControlMaxx cloud-based contact center solution. ControlMaxx provides numerous queue management, call routing, recording and reporting, and performance monitoring functionality.
It has been designed from the ground up to support the integration of communications into business processes.
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Edited by Braden Becker
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